Understanding the inbox

The inbox delivers smart, in-app alerts for things that need your attention — and follows up with push notifications when you’re on mobile. No more missed tasks or cluttered emails.

What’s included

You’ll see inbox messages for:

Message	Description	Example
Receipt reminders	Sent 2h and 24h after a transaction if a receipt is still missing.	"Don’t forget your receipt for $125.90 at Officeworks. Upload now."
Money requests	Alerts admins when a user requests funds.	"Alex requested $500 for the Marketing budget. Reason: Adwords payment."
Request updates	Let users know when a request is approved or declined.	"Sally approved your $500 request."

All messages:

Have a 45-day expiry.
Require manual resolution.
Show up in your Inbox on web and mobile.
Trigger push notifications if urgent or actionable.

Message types

Type	Use case	Visual treatment
Action	Requires action.	Orange left border, solid orange CTA (e.g. “Add receipt”, “Approve”).
Info	For awareness only.	Grey left border, orange outline CTA (e.g. “View budget”).

Message lifecycle

Unread

Default state for new messages.
Shows orange dot indicator.
Appears in the Unread tab.
Automatically marked as read when you click on the primary call-to-action button or manually mark as read.

Read

Shown in the Read tab.
No dot indicator.
Can be marked as unread.
CTAs are simplified (e.g. "Add read").

Expired

Automatically removed 45 days after message creation.
No manual archive needed.
Helps keep inbox focused.

Timestamp display

Last 7 days: “3 minutes ago”, “2 hours ago”.
Older than 7 days: “10 May”, “14 Jun”.

Mobile inbox views

State	Description
Inbox with unread messages	Shows all active `ACTION` and `INFO` messages.
Inbox with only read messages	All items moved to the Read tab.
Empty inbox (all messages read)	"You don’t have any messages" is displayed.
Empty inbox (new user or expired inbox)	Also shows "You don’t have any messages".

Vist the Inbox FAQs to learn more.