If your card is lost, stolen, or used fraudulently, you can freeze or cancel it instantly in the mobile app or contact your company Admin for assistance.
Important: A frozen card can be unfrozen (by an Admin user) at any time. A cancelled card is permanent and cannot be undone.
| How to freeze a card 1. Open the (Budgetly) mobile app. 2. Tap Cards. 3. Swipe to the card in question, scroll down past the Current budget. 4. Tap Freeze card. Tip: A frozen card can be unfrozen (by an Admin user) at any time. |  |
| How to cancel a card 1. Open the (Budgetly) mobile app. 2. Tap Cards. 3. Swipe to the card in question, scroll down past the Current budget. 4. Tap cancel card. Tip: A cancelled card is permanent and cannot be undone. | |
Frequently asked questions
Who can cancel a card?
A card can be cancelled by the cardholder/card user or a company Admin.
Can a card be recovered after cancellation?
No. Card cancellation is permanent and cannot be undone.