ATM withdrawals can be blocked at the company level (all users) or per individual user (Premium only).
| Level | Plan | Where to configure |
|---|---|---|
| Company-wide | All plans | Settings > Preferences |
| Per user | Premium only | User > Edit user > Preferences |
Important: Company-wide blocking overrides per-user settings. If ATM is blocked company-wide, enabling it per-user has no effect.
Block or allow ATM withdrawals company-wide
- Click Settings in the sidebar, then select Preferences.
- Find Block ATM withdrawals at the bottom of the page.
- Toggle it on to block or off to allow.
- Click Save preferences.
Block or allow ATM withdrawals per user (Premium)
- Click Users in the sidebar.
- Select the user you want to update.
- Click Edit user.
- Navigate to the Preferences tab.
- Toggle Block ATM withdrawal on or off.
- Click Update details.
Common questions
Can a user enable ATM access for themselves?
No. ATM settings are admin-controlled at both the company and user level.
What happens if a user tries to withdraw cash when ATM is blocked?
The transaction is declined. The decline reason appears in the action logs as “ATM withdrawal not permitted”.
Does blocking ATM affect contactless payments?
No. ATM blocking only affects cash withdrawals at ATMs. Contactless (tap) payments are unaffected.