Protect your Budgetly card from scams like phishing and skimming with these practices.
Important: Budgetly will never contact you to request card numbers, PINs, or passwords. Report any such request to us immediately.
Card safety checklist
| Practice | Why it matters |
|---|---|
| Keep your card secure | Treat it like cash — report loss or theft straight away |
| Don’t share card details | Limit who has access; never email card numbers |
| Ignore phishing requests | Disregard card detail requests from unknown sources |
| Check ATMs for skimmers | Look for signs of tampering; use trusted machines |
| Shop on secure sites | Look for “HTTPS” in the URL before entering card details |
| Enable MFA | Add multi-factor authentication to your Budgetly account |
| Use strong passwords | Create unique passwords and update them regularly |
| Keep devices updated | Use antivirus software and install updates promptly |
| Avoid public Wi-Fi | Don’t enter card details on public networks; use a VPN |
| Secure your mailbox | Use a PO box or locked letterbox for card deliveries |
What are card skimmers?
Card skimmers are small devices criminals attach to ATMs to steal card details and PINs. The stolen data can be used for online fraud or to create counterfeit cards.
- Cover your PIN when entering it at any terminal.
- Tap your card instead of inserting it where possible.
- Use ATMs inside bank branches rather than standalone machines.
Protecting card deliveries
Physical cards sent by post can be stolen from unsecured mailboxes.
- Have cards delivered to a PO box or a secure address.
- Lock your letterbox with a key or padlock.
- Activate your card as soon as it arrives — an unactivated card in the wrong hands is still a risk.
Common questions
What should I do if I notice a transaction I don't recognise?
Freeze your card immediately from the app or desktop, then contact Budgetly support. You can also dispute the transaction.
Can I freeze my card if I suspect fraud?
Yes. Freeze it instantly from the Cards screen in the app or at budgetly.io. This blocks all new transactions while you investigate.
Does Budgetly monitor for suspicious transactions?
Yes. Budgetly has fraud detection built in. If something looks unusual, you may be asked to verify the transaction via a one-time password (OTP).