Where can I find plans and pricing?
Visit budgetly.com.au/pricing and budgetly.com.au/compare-plans for a full pricing breakdown and plan comparison.
Where can I find a copy of my invoice?
Go to Settings > Billing > Manage billing. See Where can I find my invoice?.
How can I update my billing details?
Go to Settings > Billing > Manage billing to open the Stripe portal. See How to update your billing details.
How do I deposit funds into my Budgetly account?
See our deposit instructions. You must verify your business bank account before making a deposit.
How do I verify my business bank account?
Follow the steps in How to add and verify a bank account.
I deposited from an unverified bank account. What do I do?
Contact support with the receipt of transfer, BSB, Account Number, and Account Name. We’ll arrange for the funds to be returned.
Where can I find Budgetly's legal documents?
Visit our Legal Hub for Terms & Conditions, PDS, Financial Services Guide, and Privacy Policy.
How long am I in contract with Budgetly?
There’s no lock-in contract. Pay monthly or annually and cancel whenever you want. To close your account, contact support.
Are there any fees outside of my subscription and cards?
| Fee | Amount (AUD) |
|---|---|
| Physical card issuing | $10.00 per card |
| Virtual card issuing | $5.00 per card |
| Standard delivery | $3.00 (3–15 business days via AusPost) |
| Declined transaction (insufficient funds) | $1.00 per decline |
| Bill payment | $2.00 per successful payment |
| Domestic ATM withdrawal | $3.00 |
| International ATM withdrawal | $5.00 |
| ATM inquiry | $0.50 |
International card transactions are converted to AUD at the Visa exchange rate.
What is a pro-rata charge on my invoice?
If you subscribe annually and add extra cards before your renewal date, you’ll see a pro-rata charge covering the remaining months until renewal. See Understanding your invoice.