Skip to content
English
Create ticket
Log in
  • There are no suggestions because the search field is empty.

Card upgrade FAQs

Refer to the Card & Spend Accounts Upgrade Guide for the detailed upgrade timeline and key steps.

Why am I receiving new cards?

We’re upgrading to Visa Business Debit cards. This means:

  • Broader acceptance (subscriptions, hotels, car rentals).
  • Fewer payment failures.
  • New options to transfer funds (BPAY, PayTo, Direct Debit).
  • Faster statements and reconciliation.
  • Stronger fraud protection.
  • One integrated Spend account for card and bill payments.

When does my upgrade start?

 

Important: Changes to rollout timing

The rollout of Budgetly’s new Visa Business Debit cards and Spend Accounts is scheduled to begin on 15 January 2026 and finish on 16 February 2026. You will receive communications closer and during the upgrade period.

If your upgrade is managed directly by your Account Manager, they’ll contact you to confirm your specific start date and next steps.

We’re excited to bring you our new Spend Accounts and Visa Business Debit cards — evolving Budgetly into a complete financial operations platform for your business in 2026.

 

How long do I have to switch?

You’ll have one month, from 15 January to 16 February 2026 to switch. During this time, old and new cards will both work:

  • Old cards → use your existing balance.
  • New Visa Business Debit cards → use funds you deposit into your new Spend account.

 

What is a Spend account?

The Spend account is where all new card payments will be processed. It works as a separate account from your current Cards (& Bills) account and comes with its own bank deposit details. You’ll notice it appearing next to your other accounts during the upgrade.

 

What will I need to do?

  • 15 January to 1 February:
    • Deposit funds to your new Spend account
    • Confirm your business name
    • Upgrade your cards to new Visa Business Debit cards for your team and confirm delivery addresses for physical cards.
    • Activate new physical cards as soon as they arrive.
  • By 15 February: Shift your spending across to the new cards and Spend account — old cards will be cancelled.

What if I don’t issue cards myself?

On 2 February 2026, any remaining old cards not yet upgraded will be automatically re-issued by Budgetly and any physical cards sent to your last known delivery address.

 

What happens on 16 February?

  • All old cards are cancelled.
  • Your old Cards account (and Bills account if applicable) is closed.
  • Any remaining balance will be refunded to your nominated whitelisted bank account.

Are my funds safe during the upgrade?

Yes. Your money remains secure and available at all times. Refunds are processed back to your whitelisted bank account after closure.

 

Will I be billed twice?

No. You won’t pay double the monthly fees for the old and upgraded card.

 

What if my delivery address has changed?

Physical cards are sent to your last known delivery address. If you need to update it, reissue your cards yourself before 2 February.

 

Can I change the details printed on my new card (Line 1 and Line 2)?

No. The Line 1 of your existing card will be carried over to the new card without changes. The Line 2 will be your organisation’s business name.

 

What support will I get?

You’ll receive clear reminders at key steps, in addition to the Card & Spend Accounts Upgrade Guide. Your account manager is also available if you’d like extra support.

 

What if I am not ready to upgrade at time of renewal?

Please contact your account manager or email support@budegtly.com.au.