Why am I receiving new cards?
We’re upgrading to Visa Business Debit cards. This means:
- Broader acceptance (subscriptions, hotels, car rentals).
- Fewer payment failures.
- New options to transfer funds (BPAY, PayTo, Direct Debit).
- Faster statements and reconciliation.
- Stronger fraud protection.
- One integrated Spend account for card and bill payments.
When does my upgrade start?
Your upgrade will begin in November 2025 (exact date to be confirmed). You’ll then have 28 days to complete the switch. (See Settings > Billing > Renewal date to check your date.)
Note: If you’re on an annual plan, your account may show a renewal date in 2026 (e.g. 10 January 2026). This refers only to your annual renewal. Your upgrade will take place on your monthly invoice date in November 2025 (e.g. 10 November 2025).
How long do I have to switch?
You’ll have 28 days. During this time, old and new cards will both work:
- Old cards → use your existing balance.
- New Visa Business Debit cards → use funds you deposit into your new Spend account.
What is a Spend account?
The Spend account is where all new card payments will be processed. It works as a separate account from your current Cards (& Bills) account and comes with its own bank deposit details. You’ll notice it appearing next to your other accounts during the upgrade.
What will I need to do?
- Day 0–14: Issue new Visa Business Debit cards for your team and confirm delivery addresses.
- Activate new cards as soon as they arrive.
- By Day 28: Shift your spending across — old cards will be cancelled (guides will be provided).
What if I don’t issue cards myself?
On Day 14, any active cards not reissued will be automatically issued by Budgetly and any physical cards sent to your last known delivery address.
What happens on Day 28?
- Old cards are cancelled.
- Your old account is closed.
- Any remaining balance is refunded to your nominated bank account.
Are my funds safe during the upgrade?
Yes. Your money remains secure and available at all times. Refunds are processed back to your whitelisted bank account after closure.
Will I be billed twice?
No. You won’t pay for two accounts. Card fees only start on your new Spend account from your next billing renewal after migration.
What if my delivery address has changed?
Physical cards are sent to your last known delivery address. If you need to update it, reissue your cards yourself before Day 14.
Can I change the details printed on my new card (Line 1 and Line 2)?
No. The details on your existing card will be carried over to the new card without changes.
What support will I get?
You’ll receive clear reminders at key steps (Day 0, 7, 13, 14, and 28), plus step-by-step guides and FAQs. Your account manager is also available if you’d like extra support.
What if I am not ready to upgrade at time of renewal?
Please contact your account manager or email support@budegtly.com.au.